Terms of Service

Last updated: July 5, 2026

These Terms of Service (the Terms) govern access to and use of Resolutionz’s website at https://resolutionz.ai, customer dashboard at https://app.resolutionz.ai, embedded chat widget, and related software and services (collectively, the Service).

Resolutionz is currently operated under the public-facing name “Resolutionz.” If our legal identity changes, including after incorporation, we will update these Terms. References to Resolutionz, we, us, or our mean the operator of the Service.

By creating an account, accepting an invitation, or using the Service on behalf of an organization, you agree to these Terms. If you act for an organization, you confirm that you have authority to bind it. If you do not agree or lack that authority, do not use the Service.

Our Privacy Policy describes how we process personal information. It is a privacy notice and does not create contractual warranties beyond these Terms or applicable law.

1. Definitions

• Customer means an organization that receives or uses a Resolutionz workspace.
• Authorized User means a person whom a Customer permits to access its workspace.
• Visitor means a person who interacts with a Resolutionz widget on a Customer’s website.
• Customer Content means documents, instructions, configurations, conversations, form data, and other information submitted to or processed through the Service for a Customer.
• Output means content generated through the Service’s artificial-intelligence features.
• Feedback means suggestions, ideas, or comments about the Service that are voluntarily provided to Resolutionz.

In these Terms, you means the Customer or Authorized User agreeing to or using the Service. A Visitor does not become a party to the Customer’s full B2B agreement merely by interacting with its widget. The Customer is responsible for the terms and notices that apply to its Visitors.

2. Private Beta

The Service is an invitation-only private beta and is currently provided without charge. It is under active development and may contain errors, incomplete functionality, interruptions, or material changes. Features described in demonstrations, roadmaps, or communications may not be released.

No service-level agreement, uptime commitment, support-response guarantee, or promise of continued availability applies unless we agree otherwise in writing. We may impose reasonable usage limits and may modify, suspend, or discontinue beta features for security, legal, operational, or business reasons. Where practicable, we will give advance notice of a material reduction or discontinuation.

Any future paid plan, service order, or subscription will be subject to additional terms presented before charges begin. No payment or refund obligation applies to the free beta.

3. Accounts and Workspaces

Customers are responsible for selecting Authorized Users, assigning appropriate permissions, and promptly removing access that is no longer required. Authorized Users must provide accurate account information, keep credentials confidential, and must not share individual accounts.

You must promptly notify us at contact@resolutionz.ai if you suspect unauthorized access. You are responsible for activity performed through your workspace or accounts except to the extent it results from Resolutionz’s breach of these Terms or applicable law.

We may access an account or Customer Content only when reasonably necessary to provide requested support, follow Customer instructions, investigate abuse or security incidents, maintain the Service, or comply with law. Such access is subject to appropriate access controls and confidentiality obligations.

Account closure or deletion may be requested by contacting us. Data is handled following the Privacy Policy and applicable law.

4. Customer Responsibilities

The Customer controls how it deploys and uses its widget. The Customer is responsible for:

• having a lawful basis and all necessary rights, notices, and permissions to collect and process Customer Content;
• providing Visitors with an appropriate privacy notice and any required cookie or browser-storage disclosure or consent mechanism;
• deciding which form fields, instructions, knowledge sources, actions, and integrations to configure;
• ensuring that Customer Content and instructions are lawful, accurate, and suitable for their intended use;
• reviewing workspace access and protecting credentials;
• responding to Visitor and data-subject requests, with Resolutionz providing reasonable assistance where required; and
• complying with laws applicable to its business, industry, Visitors, and use of AI.

Customers must not upload documents containing personal or sensitive information to the beta knowledge base. Customers must not ask Visitors to place sensitive personal information in ordinary free-text chat and should use supported structured forms where personal information is necessary for a configured action.

The Service is not directed to children. A Customer must not deploy it for child-directed processing unless the Customer has first ensured that all appropriate notices, permissions, contractual arrangements, and safeguards are in place and has obtained Resolutionz’s prior written agreement.

5. Acceptable Use

You must not use the Service to:

• violate law, sanctions, export controls, or the rights of another person;
• provide the Service for or on behalf of a business whose primary activity is the manufacture, marketing, distribution, or sale of alcoholic beverages, cannabis or cannabis-derived products, tobacco, nicotine, or vaping products, or the operation of a betting or gambling platform;
• submit content you do not have the right to use or process;
• deceive, defraud, harass, discriminate against, exploit, or harm another person;
• send spam, conduct phishing, distribute malware, steal credentials, or perform unauthorized surveillance;
• impersonate a person or organization or deceptively present an AI system as a human;
• gain unauthorized access, probe vulnerabilities, bypass security or usage restrictions, or disrupt the Service;
• scrape, copy, reverse engineer, decompile, or derive source code or underlying models except where applicable law expressly permits it;
• remove proprietary notices or resell, sublicense, or provide the Service to third parties except as expressly authorized;
• make decisions in medical, legal, financial, credit, employment, housing, education, public-benefit, or similarly high-impact contexts without appropriate qualified professional and human review; or
• use AI Outputs or configured actions in a way that violates privacy, consumer-protection, intellectual-property, anti-discrimination, or AI laws.

You must not exploit an obvious bug or omission and must report material security vulnerabilities responsibly. We may investigate suspected violations and restrict or suspend access where reasonably necessary.

6. AI Features

The Service uses artificial intelligence and may rely on third-party AI providers. AI systems are probabilistic. Outputs may be inaccurate, incomplete, biased, offensive, unsuitable, or similar to outputs generated for other users.

You are responsible for reviewing Outputs and configured actions before relying on them or using them to affect another person. The Service and its Outputs do not constitute legal, medical, financial, or other professional advice. Resolutionz does not guarantee that an Output is accurate, unique, non-infringing, or fit for a particular purpose.

Resolutionz does not use Customer Content to train Resolutionz or third-party general-purpose AI models unless the Customer expressly opts in under separate written terms. Values submitted through supported structured secure forms are designed not to be sent to the third-party AI provider. Instead, this data is stored securely in the Resolutionz infrastructure for the Customer to access, as further described in our Privacy Policy.

Each party will comply with the AI laws that apply to its role and activities. Nothing in these Terms categorically identifies either party as a provider, deployer, importer, distributor, or other regulated actor under every AI law; those roles depend on the particular use and legal context.

7. Customer Content, Outputs, and Feedback

As between the parties, the Customer retains its rights in Customer Content. The Customer grants Resolutionz and its service providers a non-exclusive, worldwide licence to host, copy, transmit, process, and technically modify Customer Content only as necessary to provide, secure, maintain, and support the Service, follow Customer instructions, and comply with law. This licence ends when the relevant Customer Content is deleted, except to the extent retained in backups or as legally required.

The Customer represents that it has all rights and permissions needed for Resolutionz to process Customer Content as contemplated by these Terms.

To the extent permitted by applicable law, Resolutionz assigns to the Customer any rights Resolutionz may have in Outputs generated specifically for that Customer. This does not transfer rights in the Service, our underlying technology, models, templates, prompts, methods, or other Resolutionz materials. Because AI Outputs may not qualify for intellectual-property protection and may resemble other content, Resolutionz makes no promise of exclusive ownership or enforceability.

If you provide Feedback, you grant Resolutionz a perpetual, irrevocable, worldwide, royalty-free right to use it without restriction or compensation. Customer Content is not Feedback merely because it passes through the Service.

8. Resolutionz Intellectual Property

Resolutionz and its licensors retain all rights in the Service, including its software, interface, documentation, branding, workflows, templates, models, analytics design, and improvements. Subject to these Terms, we grant the Customer a limited, non-exclusive, non-transferable, revocable right during the beta to permit its Authorized Users to access and use the Service for its internal business purposes and to deploy the widget on websites it controls.

No rights are granted except those expressly stated in these Terms.

9. Data Protection

Each party will comply with data-protection law applicable to its processing. For personal information that a Customer controls and Resolutionz processes on its behalf, Resolutionz will process it on documented Customer instructions except where law requires otherwise.

Resolutionz does not offer a standard Data Processing Agreement during the private beta. The Customer must not use or deploy the Service for processing where applicable law requires a controller-processor agreement unless Resolutionz and the Customer first enter into a separate written agreement satisfying that requirement. The Customer is responsible for determining whether such an agreement is required for its intended use.

Resolutionz may create and use aggregated or deidentified information for security, analytics, performance measurement, and Service improvement, provided that it does not reasonably identify the Customer, an Authorized User, or a Visitor. Resolutionz will not attempt to reidentify that information.

10. Confidentiality

Each party may receive non-public business, technical, security, or commercial information from the other (Confidential Information). The receiving party will use Confidential Information only to perform or exercise rights under these Terms, protect it using reasonable care, and disclose it only to personnel, contractors, and advisers who need it and are bound by confidentiality duties.

Confidential Information does not include information that the receiving party can show was lawfully known without restriction, becomes public without breach, is received lawfully from another source, or is independently developed without using the other party’s information. A party may disclose information where legally required after giving advance notice where legally permitted.

11. Third-Party Services

The Service depends on third-party hosting, database, analytics, AI, geolocation, authentication, and other services. Their availability and functionality may change. Resolutionz is not responsible for a third-party service outside its reasonable control, but will use reasonable efforts to mitigate material effects on the Resolutionz Service.

If a Customer elects to connect an optional third-party integration, it authorizes Resolutionz to exchange the information needed to operate that integration. The Customer remains responsible for its relationship with the third-party provider and its compliance with that provider’s terms.

12. Suspension and Termination

We may immediately suspend or restrict access where reasonably necessary to address a security threat, suspected fraud, illegal activity, material harm, sanctions risk, a legal demand, or a serious violation of these Terms. For an ordinary remediable breach, we will provide notice and a reasonable opportunity to cure before termination where practicable.

Either party may end participation in the free beta at any time by providing notice. Upon termination, the Customer’s right to use the Service ends. On reasonable request made before termination, we will provide a reasonable opportunity to export Customer Content where technically available, unless prohibited by law or immediate restriction is necessary for security or fraud prevention.

Following termination, Customer Content will be deleted or retained in accordance with our Privacy Policy and legal obligations. Provisions that by their nature should survive will survive, including confidentiality, ownership, disclaimers, limitations of liability, indemnification, and dispute terms.

13. Changes and Availability

We may update the Service and these Terms as the beta develops. We will provide reasonable notice of material Terms changes by email, through the Service, or by another reasonable method, unless an immediate change is needed for legal or security reasons. Continued use after the effective date constitutes acceptance where permitted by law; otherwise, we may require renewed acceptance.

The Service may be interrupted by maintenance, technical issues, security events, third-party failures, or events outside our reasonable control. We are not responsible for delay or failure caused by such events, but will use reasonable efforts to restore affected Service functions.

14. Disclaimers

To the maximum extent permitted by law, the private-beta Service is provided “as is” and “as available.” Resolutionz disclaims implied warranties of merchantability, fitness for a particular purpose, non-infringement, satisfactory quality, uninterrupted availability, and error-free operation.

Resolutionz does not warrant that the Service, Customer configurations, integrations, actions, or Outputs will meet your requirements, achieve a business result, remain available, or be secure from every threat. Nothing in these Terms excludes warranties or rights that cannot lawfully be excluded.

15. Limitation of Liability

To the maximum extent permitted by law, neither party will be liable for indirect, incidental, special, exemplary, punitive, or consequential damages, or for loss of profits, revenue, goodwill, anticipated savings, business opportunity, or data, arising from or related to the Service, even if advised that such loss was possible.

To the maximum extent permitted by law, Resolutionz’s total aggregate liability arising from or related to the Service or these Terms will not exceed the greater of: (a) the amount the Customer paid Resolutionz for the Service during the 12 months before the event giving rise to liability; or (b) USD 100.

These limitations do not apply to fraud, wilful misconduct, breach of confidentiality, infringement or misappropriation of the other party’s intellectual property, indemnification obligations, or liability that applicable law does not permit to be limited. The limitations apply in aggregate regardless of the legal theory or number of claims.

16. Indemnification

The Customer will defend, indemnify, and hold harmless Resolutionz and its personnel from third-party claims, damages, liabilities, and reasonable legal costs arising from: Customer Content; the Customer’s widget deployment, configured forms, instructions, or actions; the Customer’s breach of these Terms; or the Customer’s violation of law or third-party rights.

Resolutionz will promptly notify the Customer of an indemnified claim and provide reasonable cooperation. The Customer may control the defence and settlement, but may not admit fault for Resolutionz or impose a non-monetary obligation on Resolutionz without written consent. The indemnity does not apply to the extent a claim was caused by Resolutionz’s breach, negligence, or wilful misconduct.

17. Governing Law and Disputes

These Terms are governed by the laws of Egypt, without regard to conflict-of-law rules. Before filing a formal claim, each party will give the other written notice describing the dispute and allow at least 30 days for good-faith efforts to resolve it.

Subject to any mandatory law that provides otherwise, the courts of Cairo, Egypt will have exclusive jurisdiction over disputes arising from or related to these Terms or the Service. Nothing prevents either party from seeking urgent injunctive or protective relief in a court of competent jurisdiction.

18. General Terms

Statutory rights

Nothing in these Terms limits a mandatory right or remedy that applicable law does not permit the parties to exclude. The Service is offered for business use, not as a consumer subscription.

Assignment

You may not assign these Terms without our prior written consent, except where applicable law permits otherwise. Resolutionz may assign these Terms to a successor or other person or entity in connection with incorporation, restructuring, financing, merger, acquisition, or sale of the Service, provided that the assignment does not reduce mandatory rights.

Severability and waiver

If a provision is unenforceable, it will be modified or removed only to the minimum extent necessary, and the remaining Terms will continue. A failure or delay in enforcing a right is not a waiver.

Entire agreement and order of precedence

These Terms and any applicable written beta invitation or service order form the entire agreement concerning the Service and replace prior discussions on that subject. If documents conflict, a signed service order controls these Terms for its specific subject.

Notices

Notices may be sent to the email address associated with the account or to the contact details below. Customers are responsible for keeping their contact information current.

Interpretation

Headings are for convenience only. “Including” means “including without limitation.” The English version controls over a translation to the extent permitted by law.

19. Contact

Questions or notices about these Terms may be sent to:

Resolutionz
Email: contact@resolutionz.ai