Use your existing content
Drop in your website link, PDFs, or even handwritten notes. Rez learns your business instantly and syncs automatically when your content changes.
Existing page updated automatically
2h ago metricowl.com/pricing
Customer service on autopilot
Rez AI Agent gives every customer fast, reliable answers while you stay focused on the work that matters.
Rez From setup to resolution in minutes.
Rez takes the lead
Every new conversation goes to Rez. It answers from your knowledge base, follows your rules, captures leads, and takes actions 24/7.
Step in when needed
When something needs a human, you can seamlessly take over escalated chats or tickets without losing context.
Reliable answers, even as your business changes.
Auto updating sources
Your website sources are constantly checked for updated content and new pages so Rez's answers are always aligned with your latest products and policies.
New page found
10m ago metricowl.com/integrations/slack
Pending review
Knowledge gap detection
When Rez cannot answer confidently from existing sources, the question becomes a visible gap so it never goes unanswered again.
1 knowledge gap detected
Can I keep my annual discount if I add seats mid-cycle?
Contradiction detection
If two sources conflict with each other, the contradiction is flagged so you can choose which facts to keep in order to maintain consitent answers.
Existing source vs New source
Refund window discrepancy
The existing source says refunds are available for 14 days, while the new source says 30 days.
Your brand. Your rules. Your voice.
Guidance
Determine how Rez should communicate and set rules that shape its behaviour in conversations. These rules could be either general or conditional.
Branding
Customize the widget experience so customers meet an agent that looks and sounds like it belongs to your brand. You can set the name, avatar, color theme and initial greeting.
Rez gets things done.
Using actions, Rez can fetch live data, collect details, share helpful content, and trigger your systems so it can answer accurately, solve issues, and move every conversation forward.
When is my order arriving?
API call
GET /orders/1048 · Pending GET /orders/1048 · Completed
An inbox where you know exactly what to do next.
Find the right conversation instantly.
Issues needing attention are automatically surfaced so you can take quick action. Smart filters enable you to find what you're looking seamlessly.
Delivery delay
1m Unable to confirm shipment status after two attempts.
Export missing historical records
8m CSV export is missing conversations from before March.
Know who you are helping.
See all available user context in one place.
User Details
Contact info collected via ticket creation 8m ago
Previous Chats (1)
Contract terms clarification
Resolved
Every conversation is classified in real-time.
With one quick glance on the conversation, you can understand everything you need to know about it: detailed topic, the sentiment and how it's changed, status and more.
Data management / Exports
-> ->
Ticketed
Escalations are easy to act on.
Rez alerts you when an issue needs a human and presents the full context, with options to assign to yourself or another team member.
Ticket Details
Created 8m ago Priority
Status
Topic Data management
Subtopic Exports
Sentiment Change Improved
Unassigned Ticket Alert
Summary
Customer's compliance export is missing conversations from before March. Rez confirmed the filters, captured the export ID and created a ticket.
Understand what’s happening at scale.
Analytics gives your team a clear view of performance, bottlenecks, and opportunities to improve as automation scales.
Activity Resolution trends Performance by topic Sentiment shifts Escalation reasons and more!
Performance at a glance
Monitor the metrics that define your automation’s impact.
Total chats
2,418 +18.6% AI resolution rate
78.4% +9.2% Customer satisfaction
91.2% +4.1% Buying intent chats
146 +22.8% Volume over time
See how conversation demand changes over time.
Current Previous
Resolution by topic
Find the topics that need attention to improve resolution.
Topic Volume Resolution Gap
Pricing 624 84.3% 2.1%
Setup 418 81.6% 3.4%
Billing 306 68.9% 8.7%
Integrations 188 76.1% 5.8%
Returns 142 72.4% 6.2%
Escalation reasons
See which reasons contribute most to your escalated conversations.
Unknown answer 46%
Explicit handover request 34%
Manual review required 20%
Sentiment journey
Track how customer sentiment shifts during conversations with Rez.
Make every answer customer-ready.
Quick Scenarios
Uncover any weak answers before customers encounter them. Quick scenarios are realistic customer questions tailored to your business that are automatically generated to help you see how Rez behaves in difficult edge cases.
Answer Details
Understand what shaped every answer. Answer details shows you what inputs Rez used to generate a response. You can use this information to fine-tune your setup to improve Rez's performance.